HSARx Payment Process
When your pharmacy fills your prescription, we bill the default payment method listed on your account.
If the transaction declines, we will attempt to bill any secondary method you may have given. If there is no secondary payment method on file, we will automatically notify you using the contact information provided to us to obtain a new method of payment. At that time you can either:
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Transfer money to the account billed
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Follow the links embedded in the notifications to set up an alternative payment
Should the transaction decline again, members of our Concierge team will call you to provide any assistance you may desire.
If there is not a successful resolution within 48 hours, we will place a hold on your account until we receive a valid payment method.
Thank you for your inquiry and please let us know if we can assist you with any other questions. 😊