The Pharmacy Has Charged Me. What's Next?

Trouble shooting for copays at the pharmacy.

There are a few scenarios in which a pharmacy may think you owe a Fill Fee. Let's review them together.

  1. The pharmacy computer has processed a different prescription medication management member ID number.

    • Please double-check with your pharmacist that the computer has used your HSARx member ID number.

  2. The medication's tier has been confused.

    • Please ask the pharmacist what tier the claim says the medication is listed as.

    • If Tier 1 or 2, then you should NOT have a Fill Fee

    • To understand the medication tiers please read

      HSARx Fill Fee

If you have any questions, you can always contact us on our website using the chat icon in the bottom corner of the page. You can also email us at or call us at 888-472-7912, 7 days a week.